Privacy Policy

Overview

fe77 is committed to protecting the privacy of every player who registers, deposits, or engages with our platform. This Privacy Policy sets out in clear, plain terms how we collect personal information, why we collect it, how it is used, and the rights you hold as a registered account holder. By accessing or using the fe77 platform, you acknowledge and agree to the data practices described in this document.

This policy applies to all users of fe77, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are fully transparent about our data handling practices and will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Information We Collect

When you create an account, use our services, or contact our support team, fe77 may collect certain categories of personal information. The types of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and a government-issued identification document number for KYC verification purposes.
• Contact information: email address, phone number, and residential address including city (e.g., Dhaka, Sylhet, Chittagong) and district within Bangladesh.
• Financial information: transaction history, deposit and withdrawal amounts, payment method details (e.g., bKash wallet numbers, Nagad account references, Rocket references), and account balance records.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and cookies or session tokens.
• Behavioural data: game play history, betting patterns, favourite games, session durations, and platform interaction logs used to personalise your fe77 experience.

All information is collected either directly from you during registration or account usage, or automatically via cookies and tracking technologies embedded in our platform. We do not collect sensitive data such as religious beliefs, political opinions, or biometric identifiers beyond what is strictly required for KYC compliance.

How We Use Your Information

fe77 uses the personal data collected for specific, lawful, and clearly defined purposes. We do not process your data in any manner that is incompatible with these stated purposes:

• Account management: to create and maintain your fe77 account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and manage your account settings and preferences.
• Service delivery and personalisation: to provide cricket betting, live casino games, slots, and all other platform features; to tailor promotions and bonus offers relevant to your play history and preferences.
• Regulatory and legal compliance: to meet our obligations under applicable anti-money laundering (AML) rules, responsible gaming frameworks, and KYC requirements, including retaining certain records for the legally mandated period.
• Security and fraud prevention: to monitor transactions and account activity for signs of fraud, money laundering, or other prohibited conduct; to enforce our Terms & Conditions and protect the integrity of the fe77 platform.
• Communication: to respond to your support queries, send transactional notifications (e.g., deposit confirmations, withdrawal status updates), and, where you have opted in, to send promotional messages about new games, bonuses, or platform updates.

Sharing of Your Information

fe77 does not sell, lease, or transfer your personal data to third parties for their own commercial purposes. However, we may share specific data with trusted service partners under strict contractual obligations when necessary to operate our platform:

• Payment processors and financial partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard acquirers) to authenticate and settle your financial transactions securely.
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to resolve technical disputes or verify game results.
• Regulatory bodies and law enforcement agencies when fe77 is legally compelled to disclose information pursuant to a valid court order, government directive, or applicable law.

All third-party service providers engaged by fe77 are required to handle your personal data with the same level of care and confidentiality as fe77 itself, and are prohibited from using that data for any purpose beyond the specific service they have been contracted to perform.

Cookies and Tracking Technologies

fe77 uses cookies, web beacons, and similar tracking technologies to enhance the functionality and performance of our platform. Cookies are small text files placed on your device that allow us to recognise your browser across sessions, remember your login preferences, and collect aggregate data about how users navigate our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

You may configure your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may affect the performance of the fe77 platform or prevent certain features from working correctly. We do not use tracking technologies to build a profile about you for resale to advertising networks.

Data Retention

fe77 retains your personal data for as long as your account remains active, and for such additional period as is required to meet our legal, regulatory, and contractual obligations. In practice, this means that transaction records, KYC documentation, and account activity logs may be retained for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering legislation.

Once the mandatory retention period has lapsed and there is no longer a legitimate purpose to retain your data, fe77 will securely delete or anonymise your personal information in a manner that prevents reconstruction or re-identification.

Security of Your Data

The security of your personal information is a top priority at fe77. We employ a combination of technical and organisational safeguards including SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting data exposure to authorised personnel only, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fe77 will notify affected users as promptly as practicable and take all necessary steps to contain the breach and limit harm.

Your Rights as a User

As a registered fe77 user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page:

• Right of access: you may request a copy of all personal data fe77 holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: subject to applicable legal and regulatory retention requirements, you may request the deletion of your personal data when it is no longer necessary for the purpose it was collected, or where you have withdrawn consent.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. We will honour opt-out requests promptly.
• Right to data portability: where technically feasible, you may request that fe77 provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller.

fe77 will acknowledge and respond to all valid data rights requests within thirty (30) days of receipt. In exceptional circumstances where this is not possible, we will notify you of the delay and provide an expected resolution date.

Third-Party Services and Links

The fe77 platform integrates games and services provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own data processing infrastructure to deliver real-time game content. When you engage with a live casino table or launch a slot game, limited session data may be shared with the relevant provider to authenticate your session and resolve technical queries. These providers are bound by data processing agreements that restrict them from using your data for independent commercial purposes.

fe77 is not responsible for the privacy practices of third-party game providers, payment processors, or any external services once data has been transferred to them under the terms of our data processing agreements. We recommend reviewing the privacy policies of any third-party service that processes your data.

Children's Privacy

fe77 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data without appropriate parental consent, we will immediately suspend that account, delete the associated data, and take all necessary corrective action. If you believe a minor has accessed the fe77 platform, please contact our support team immediately using the email address listed at the bottom of this page. Parental controls and monitoring tools are strongly encouraged for all households where minors may have access to internet-connected devices. 21+ only.

Changes to This Privacy Policy

fe77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the way in which we process personal data. When material changes are made, we will notify registered users by email and display a prominent notice on the fe77 platform for a period of no less than thirty (30) days prior to the changes taking effect.

Your continued use of the fe77 platform after the effective date of any policy revision constitutes your acceptance of the updated terms. If you do not agree with any material change, you are entitled to close your account by contacting our support team before the changes take effect.